FAQ 

How Do I Place An Order

Check out the variety of collections under the HOME tab. If you see an item(s) you like, complete the required drop downs then add the item(s) to your cart. Once you have the items you want to purchase inside your cart, complete the checkout process. Each order will take 2-3 days to process and 3-5 days to complete the order and ship.

 

 

How Do I Place A Custom Order 

If you are looking for a custom item, please fill out the information under the CUSTOM tab. A $3 non-refundable design fee will be applied to each custom design and it will go towards the remaining balance. A mock up will be sent for customer approval and once approved, an official invoice will be sent via email. Once balance is paid, the order will be completed and shipped within 3-5 days.



 

Care Instructions

When cleaning your clothing item, wash it inside out and in cold water. Please avoid bleach and fabric softener. Tumble dry low and do not iron on the vinyl. Do not take to the dry cleaner. Do not iron on the vinyl. When cleaning your dishware, hand wash only. Do not soak or put in the dishwasher. Avoid putting dishware in the freezer.

Payment & Shipping

Payment can be made using major credit cards, debit cards, PayPal, and CashApp ($DesignAndDashByShaun). Each order will be processed within 2-3 days and shipped within 3-5 days. A tracking number will be sent via email.



 

Returns & Refunds

The customer will be responsible for additional shipping charges if an item is returned due to an incorrect mailing address. If an item arrives damaged or defective, proof in the form of a picture or video via email, will be required to determine exchange eligibility. The customer must send an email with proof of the defective/damaged product within 3 days of delivery and it will be reviewed within 2 days. After the email has been reviewed, the customer will be notified whether an exchange has been approved or denied. If request is approved, the customer has 3 days to ship the item, must be unworn, back and is responsible for shipping cost. If item has not be shipped back within 3 days, the customer forfeits the exchange. Due to the custom nature of the items, all sales are final and non-refundable.

 

 

Thank you for shopping with us!

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